If you have any problem with the product or want to return your product, please email: info@earlyfox.co.uk

For purchases, email us within 14 days of receiving your item for exchange or return, including your order number. EARLYFOX does not provide a return label and therefore return shipping costs will be borne by the customer. When we receive the returned items, we will inform you by email to confirm, and they will be processed within 5-7 business days after receipt.

Only regular priced items can be returned, unfortunately discounted items cannot be returned. This is a firm policy, and we appreciate your understanding.

Please note that seyyah slippers should not be worn, our hand-woven towels and bathrobes have not been used, and all items must be unworn and intact before replacement. We cannot exchange or return for a damaged or worn item.

We do not accept returns or exchanges for candles for hygienic reasons.

Your replacement product will be sent to you after receiving the original. Exchange is not guaranteed for different sizes or colours of the same product.

Please note that orders can be sent instantly and therefore we cannot cancel any orders.

If you have any questions, please email: info@earlyfox.co.uk

PRODUCTION NOTES:

Handwoven Towels and Robes;

Due to the hand-woven nature of our products, there may be slight differences in colour tones and texture differences due to being hand-woven. Remember that these unique differences in products are a delightful detail of having a hand-woven product.

Seyyah Shoes and Slippers;

The product that you will about buy is handmade. Although they look similar to each other, every single product is completely unique.  Although it may feel a little bit tight at first use, it will take the shape of your feet in no time. In fact, the secret of its comfortable feeling is hidden in this feature.

Handmade Candles;

Our candles in copper pots are magnificent examples of this special, handmade copper workmanship. Since copper wax containers are coated with a special material, they never leave fingerprints and even if your candle runs out, it provides you with a stylish second use. We use natural oils instead of extracts because we care about your relaxation while enjoying our candles. Since our candles are natural and handmade, yellowing on the product edges is completely normal.